1.Can you tell me the complete shopping process?
Select the products you like to join the shopping cart Fill in the personal information such as name, address and etc Complete the payment and the order is complete Our system automatically processes the order Order delivery You can check the order details and logistics information on our website by order number.
2.Can I pay in cash?
No, we only support pay online and do not support cash on delivery.
3.What payment methods do you accept?
We accept PayPal payments. When you checkout with PayPal you will be redirected to the PayPal payment page,you can confirm your payment by logging in with your PayPal username and password.
4.What can I do if my payment fails?
Usually, the payment failure is due to the slow internet speed, so you can try again. If the payment status changes into “Processing”, it means that the transaction is successful. If it fails again, please check your credit card information and personal information.
5.Why are the products in my shopping cart is unavailable at checkout?
That’s because the product has no stock. In that case, you will receive a message on the page that “This item is unavailable” and you can remove the product from your shopping cart. Because our products are destocked in real-time, you can only own it after you complete the payment.
6.Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions
7.Are there any exchange rates?
All of our transactions are in US dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
1.Can I cancel or change my order?
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
Please note that any orders that have already been packed or shipped cannot be canceled.
2.How can I know about my order status?
When your order is confirmed, you will receive an order number. You can use it to search on our website to view your order details and logistics information.
About Information Security
1.Is my personal information safe?
Yes, it is safe. Your personal information is only used for shopping transactions and delivery.
2.Whether it is safe to use my credit card on your website?
The Secure Sockets Layer (SSL) software of our website is the recommended industry standard and the best software for e-commerce transactions. It encrypts your credit card number and information to ensure a secure shopping experience.
Note:We will ship the goods from the nearest warehouse according to your address. Usually, the goods will be delivered within 1-3 business days after you place the order, but the remote areas and countries should refer to the actual logistics timeliness.
1.How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use similar English ones instead. For example, you may change the letter “?” to “c”.
2.Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination’s customs department will have the package on hold.
3.When will my order arrive?
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.