We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.
To start a return, you can contact us at [email protected] for return instructions on how and where to send your package. You can always contact us for any return question at [email protected].
Canceling Orders
If you want to cancel the order, please contact us in time within 24 hours after your purchase. If your payment is finished and the parcel is not shipped out, you can cancel your order before the delivery of your item. And we will refund full of your money. We can’t be canceled once the parcel is shipped out or we have already begun to custom the products,but you can make a return request according to our refund and return policy.
What is the return method, and do I have to pay a return shipping charge？
After you receive the product, we accept return/refund requests within 30 days. Exceeding the deadline, We will no longer be responsible for this.
We accept returns by mail, and no restocking fees!
1.If you have got a defective or damaged product, and if you need to exchange it for the same item, please send us an email at [email protected] to get the operation process and return address. It’s a free replacement.
2.If you received wrong product, or you received any broken products, or the quality of the products you received is poor/defective, Mokebeauty is responsible for return postage fees, and replacement fees.
3.If you chose the wrong product due to a changed mind, personal taste, etc. The customer is responsible for return postage fees, and replacement postage fees.
Just fill out the form below and submit a return request.
We will email you back within 1 to 2 business days with a return authorization number and a free pre-paid return label. The return instructions will be included with your return label email.
Please note:
Merchandise must be unworn and unwashed;
Merchandise must have all tags, original packaging,
accessories and embellishments fully intact.
Refunds
Returns will be processed within 7 business days upon receipt of your package.
We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Please do not ship the product to the manufacturer.
Please contact us via email [email protected] for detailed return and refund procedures, or contact us via the form on the page, and please provide the order number and contact person and other details.
Contact Details:
Phone: +86 19925216294
Email: [email protected]
Address:C108, 3rd floor of the second phase of the standard factory building in Yazhou District, Sanya, China
