Thanks for shopping with Mokebeauty.
Order Processing Time
Generally, orders are shipped in 1-3 business days of order confirmation/payment.
Shipping products/orders are made during business days (Mondays to Friday) within usual business hours. Orders made on the weekends might experience delay.
Our warehouse only operates on Monday – Friday during standard business hours.
Shipping Cost & Transit Time
We only offer shipping for US,CA,AU orders.Shipping is not available in other countries.
| Country | Order value | Shipping Methods | Estimated Delivery Time | Shipping Cost |
| United States,Canada,Australia | Orders do not exceed $99.99 | Standard shipping | 15-20 Business Days | $5.99 |
| United States,Canada,Australia | Orders do not exceed $99.99 | Express shipping | 7-15 Business Days | $9.99 |
| United States,Canada,Australia | Orders do not exceed $99.99 | DHL | 3-7 Business Days | $16.99 |
| United States,Canada,Australia | Orders over $99.99 | Standard shipping | 15-20 Business Days | Free Shipping |
Total Delivery Time = Processing Time + Shipping Time(depending on your location)
Change of Delivery Address
We are able to change the shipping address at any time before the order has been dispatched. Please make sure to have your shipping address checked before checking out.
Delivery Time Exceeded
Recently, there will be some delay in delivery due to force majeure. Your understanding and patience are much appreciated. We will keep tracking the shipping status. If you have any other concerns, just let us know. If your order is urgent, pls contact us directly [email protected].
Tracking
- After the order is shipped, you will receive an email with a tracking number. You can track the logistics process online at any time.
- Tracking information may take 48 to 72 hours to update.
- If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Order Cancellations
We don’t accept order cancellation over 24 hours after the order is confirmed. For any order cancellations, you may contact us on the provided contact details. All cancellations will be accepted given orders are not yet dispatched.
About Tax
All mokebeauty.com products’ price already includes sales tax, shipping tax and other taxes. In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
Contact Details:
Phone: +86 19925216294
Email: [email protected]
Address:C108, 3rd floor of the second phase of the standard factory building in Yazhou District, Sanya, China
